Alternative dispute resolution


Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that assist them in the resolution or guidance of any conflict.

If you want help with resolving your disputes out of court, you can access the Online Dispute Resolution website. Access here.

This website is an official space run by the European Commission and is dedicated to helping all consumers and traders.


Customers who are defined as consumers by Law 144/2015 and who have entered into purchase and sale and/or provision of services contracts have the right to use official entities to assist them in resolving any conflict concerning such contracts, without prejudice to the use of judicial courts.

The updated list of Alternative Dispute Resolution entities available under the terms of article 17 of Law no. 144/2015, of 8 September, is listed on the Consumer Portal. Access here.


For More Information:

You can also consult Law 144/2015. We also inform you that, to settle disputes that originate from online purchases, you can use a resolution system, called “ODR Platform – Online Dispute Resolution / RLL”, created by the EU.


You can also contact one of the centers designated below:


Alternative Dispute Resolution Entities


– CNIACC – National Consumer Conflict Information and Arbitration Center

Access here:


CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Center

Access here:


Consumer Disputes Arbitration Center of the District of Coimbra

Access here:


– Lisbon Consumer Conflict Arbitration Center

Access here:


– Porto Consumer and Arbitration Information Center

Access here:


– Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal

Access here:

No products in the cart.